LankaBangla

Customer Service & Complaint Management Cell

  • At LBF PLC, we see our customers as our partners and offer superior customer service to achieve the highest satisfaction, which is one of the fundamental features of our vision. Our constant effort is to make you happy with our services and support. Customer feedback is constructively taken to improve the customer experience, and complaints are taken seriously and acted upon to prevent any further negative consequences. We are aware, and we can resolve the issue. Any issue brought to our attention is treated confidentially.
  • Please follow the following steps to resolve your concern:
  • Step-1: Contact the concerned official of your Branch or our Customer Service Centers
    Kindly direct your issue to the relevant branch official who handles your case, specifying how you would prefer the problem to be resolved.
  • Our Branches
    To find out the address and contact details of your branch, please click here.
  • Step-2: Contact Branch Customer Service & Complaints Management Desk (BCS&CMD)
    If your issue remains unresolved at the desk level, you have the option to file a formal complaint with the Branch Manager, who oversees the Branch Level Customer Service & Complaints Management Desk (BCS&CMD)

    Please collect a Complaint Lodgment Form from the Branch Manager, write down your complaints in detail, and submit it to him. Alternatively, you may call, fax, e-mail, or send your own complaint letter to the Branch Manager by post or hand delivery. Click here to download the Complaint Lodgment Form.

    Please note that you can lodge your complaint with the Branch Manager of any branch on any kind of product or service offered by our Company, regardless of the branch/division at which you opened an account or the branch/division at which you conducted a financial activity or transaction.
  • Step-3: Contact Customer Service & Complaints Management Cells (CS&CMC)
    If your issue remains unresolved or you are still dissatisfied, you have the option to escalate your complaint to any of the Customer Service & Complaints Management Cells (CS&CMC):

    Dial our 24-hours customer service at 16325 (locally) or +8809611 016325 (from overseas). Or E-mail us at complaintcell@lankabangla.com
  • Disclaimer: "Please do not write the full Card Number (PAN) in mail, files/forms, documents, etc.; instead, please use a masked. PAN masking format: except for the first 6 & last 4, other digits will be masked, Ex- (123456*******1234)."
    Or
    Fax to us at +88 02 58810998
    Or
    Send your complaint letter to the address of any one of the following members of the Customer Service & Complaints Management Cell (CS&CMC):
    • Shazzad Mohammed Chowdhury

      Branch Manager, Banani Branch
      Assigned Branches: Banani, Gulshan

      LankaBangla Finance PLC

      Address: Banani Branch, Assurance Nazir Tower, (Level-3), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213

    • S.M. Iftakher Mohamood

      Branch Manager - CDA Avenue Branch
      Assigned Branches: Agrabad, CDA Avenue

      LankaBangla Finance PLC

      Address: Forum Central (3rd floor, 863/B, M.M Ali Road, (O.R Nijam Road), Golpahar Moor, Chokbazar, Chattogram-4000)

    • Md. Humayun Kabir

      Cluster Head
      Assigned Branches: Dhanmondi, Narsingdi, Habiganj, Sylhet

      LankaBangla Finance PLC

      Address: Assurance Nazir Tower, (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213

    • Khondoker Mostak Hosaien

      Head of Medium Business and East Cluster
      Assigned Branches: Motijheel, Bangshal, Keraniganj, Narayanganj

      LankaBangla Finance PLC

      Address: Assurance Nazir Tower, (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213

    • Kajal Das

      Cluster Head
      Assigned Branches: Mirpur, Uttara, Savar, Gazipur - Board Bazar, Mymensingh

      LankaBangla Finance PLC

      Address: Assurance Nazir Tower, (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213

    • Md Mizanur Rahman

      Cluster Head
      Assigned Branches: Bogura, Rajshahi, Dinajpur

      LankaBangla Finance PLC

      Address: Bogura Branch, H M Tower 2nd Floor, Rangpur Road, Borogola, Dattabari, Bogura Sadar; Bogura-5800

    • Mohammad Shahadut Hossain

      Cluster Head
      Assigned Branches: Jashore, Kushtia, Khulna, Faridpur, Barishal

      LankaBangla Finance PLC

      Address: Jashore Branch, Universal Mintu Heights (Level 3), 1490, R. N. Road, Jashore-7400

    • Mahabubur Rahman

      Cluster Head
      Assigned Branches: Cumilla, Chowmuhani

      LankaBangla Finance PLC

      Address: Agrabad Branch, Hal's Aster Answer (14th Floor), 1728 Sheikh Mujib Road, Agrabad, Chattogram-4100

  • Step-4: Contact Central Customer Service & Complaints Management Cells (CCS&CMC)
    If your complaint is still unresolved or you are still not satisfied, then you may submit your complaint to the Central Customer Service & Complaints Management Cell (CCS&CMC) in any of the following modes:

    Dial our 24-hours customer service at 16325 (locally) or +8809611 016325 (from overseas).
    Or
    E-mail us at complaintcell@lankabangla.com
    Or
    Fax to us at +88 02 58810998
    Or
    Send your complaint letter to the address of any one of the following members of the Central Customer Service & Complaints Management Cell (CCS&CMC):
    FOR CUSTOMER SERVICE:
    • Shazzad Mohammed Chowdhury

      Branch Manager, Banani Branch

      Assigned Branches: Banani, Gulshan

      LankaBangla Finance PLC

      Assurance Nazir Tower (Level-3), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213.

    • Md. Nurul Islam

      Vice President

      Head of Small Business

      LankaBangla Finance PLC

      Assurance Nazir Tower (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213.

    Focal Point:
    • Md. Kamruzzaman Khan

      Senior Executive Vice President
      Head of CMSME & Retail Financial Services

      LankaBangla Finance PLC.

      Assurance Nazir Tower, (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213.

    For Complaint Issues:
    • Syed Mohammed Shamsul Arifeen

      Head of Internal Control & Compliance

      LankaBangla Finance PLC.

      Head Office

      Safura Tower, L-14, 20, Kemal Ataturk Avenue, Banani, Dhaka-1213.

    • Md. Khairul Basher

      Executive Vice President, CCO and CRO (CC)

      LankaBangla Finance PLC.

      Head Office

      Safura Tower, L-13, 20, Kemal Ataturk Avenue, Banani, Dhaka-1213.