LankaBangla

Customer Service & Complaint Management Cell

  • At LankaBangla Finance PLC. we see our customer as our partners and offer superior customer service to gain the highest satisfaction which is one of the fundamental features of our vision. Our constant effort is to make you happy with our services and support. Customer feed backs are constructively taken to improve customer experience and complaints are seriously taken and acted upon to prevent any further negative consequences. we are aware and we can resolve the issue. Any issue brought to our attention is treated in a confidential manner.
  • Please follow the following steps to resolve your concern:
  • Step-1: Contact with the concerned official of your Branch or our Customer Service Centers
    Kindly direct your issue to the relevant branch official who handles your case, specifying how you would prefer the problem to be resolved.
  • Our Branches
    To find out the address and contact details of your branch, please click here.
  • Step-2: Contact Branch Customer Service & Complaints Management Desk (BCS&CMD)
    If your issue remains unresolved at the desk level, you have the option to file a formal complaint with the Branch Manager, who oversees the Branch Level Customer Service & Complaints Management Desk (BCS&CMD)

    Please collect a Complaint Lodgment Form from the Branch Manager, write down your complaints in details and submit it to him. Alternatively, you may call, fax, e-mail or send your own complaint letter to the Branch Manager by post or hand delivery. Click here to download the Complaint Lodgment Form.

    Please note that you can lodge your complaint to the Branch Manager of any branch on any kind of product or service offered by our Company regardless of the branch/division at which you opened an account or the branch/division at which you conducted a financial activity or transaction.
  • Step-3: Contact Area Customer Service & Complaints Management Cells (ACS&CMC)
    If your issue remains unresolved or you are still dissatisfied, you have the option to escalate your complaint to any of the Area Customer Service & Complaints Management Cells (ACS&CMC):

    Dial our 24-hours customer service at 16325 (locally) or +8809611 016325 (from overseas). Or E-mail us at complaintcell@lankabangla.com
  • Disclaimer: "Please do not write full Card Number (PAN) in mail, files/forms, document etc., instead please use masked. PAN masking format: except first 6 & last 4, other digits will be masked, Ex- (123456******1234)"
    Or
    Fax to us at +88 02 58810998
    Or
    Send your complaint letter to the address of any one of the following members of the Area Customer Service & Complaints Management Cell (ACS&CMC):
    • Md. Asadur Rahman Khandaker

      Area Head of Branches, Area 01 [Mirpur, Uttara, Savar, Gazipur, Mymensigh]

      Mirpur Branch

      LankaBangla Finance PLC.

      Northern Khan Height Tower (Level-3), Plot No- 34, Road No-3 Block-D, Section-11, Mirpur, Dhaka-1216

    • Shazzad Mohammed Chowdhury

      Area Head of Branches, Area 02 [Banani, Gulshan, Motijheel, Narsingdi, Sylhet, Habiganj]

      Banani Branch

      LankaBangla Finance PLC.

      Assurance Nazir Tower, (Level-3), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213

    • Chowdhury Golam Nooruzzaman

      Area Head of Branches, Area 03 [Bangshal, Dhanmondi, Narayanganj, Keraniganj]

      Bangshal Branch

      LankaBangla Finance PLC.

      Mahmud Tower (Level-8), 19, Siddique Bazar, North South Road, Dhaka-1000

    • Mohibul Hasan Shajal

      Area Head of Branches, Area-4 (North) [Rajshahi, Bogura, Dinajpur, Kushtia]

      Rajshahi Branch

      LankaBangla Finance PLC.

      Ahmed Plaza (2nd floor), 182-Alu Patti, Ghoramara, Boalia, Rajshahi-6100

    • Md. Ashraful Alom

      Area Head of Branches, Area-5 (South) [Khulna, Jessore, Faridpur, Barisal]

      Khulna Branch

      LankaBangla Finance PLC.

      Tribune Tower (2nd floor), 2/A KDA Avenue, Khulna-9200

    • Md. Jobaer Khan

      Area Head of Branches, Area 06 [Agrabad, CDA Avenue, Cumilla, Chowmuhani]

      Agrabad Branch

      LankaBangla Finance PLC.

      Hal's Aster Anwer (14th Floor), 1728 Sheikh Mujib Road, Agrabad, Chattogram-4100

  • Step-4: Contact Central Customer Service & Complaints Management Cells (CCS&CMC)
    If your complaint is still unresolved or you are still not satisfied, then you may submit your complaint to the Central Customer Service & Complaints Management Cell (CCS&CMC) in any of the following modes:

    Dial our 24-hours customer service at 16325 (locally) or +8809611 016325 (from overseas).
    Or
    E-mail us at complaintcell@lankabangla.com
    Or
    Fax to us at +88 02 58810998
    Or
    Send your complaint letter to the address of any one of the following members of the Central Customer Service & Complaints Management Cell (CCS&CMC):
    For Service Request Issues:
    • Mr. Md. Jobaer Khan

      Area Head of Branches, Area 06 [Agrabad, CDA Avenue, Cumilla, Chowmuhani]

      Agrabad Branch

      LankaBangla Finance PLC.

      Hal's Aster Anwer (14th Floor), 1728 Sheikh Mujib Road, Agrabad, Chattogram-4100

    • Mr. Mohammad Mahfujul Islam

      Head of Branch Distribution & Management

      LankaBangla Finance PLC.

      Assurance Nazir Tower (9th Floor) 20 Kemal Ataturk Avenue Banani, Dhaka-1213

    For Complaint Issues:
    • Mr. Ujjal Kumar

      Senior Manager

      Enterprise Risk Management

      Lanka Bangla Finance PLC.

      Head Office, Safura Tower, L-14, 20, Kemal Ataturk Avenue, Banani, Dhaka-1213

    • Mr. Mohd. Shafiqul Islam FCMA

      Head of Internal Control & Compliance

      LankaBangla Finance PLC.

      Head Office

      Safura Tower, L-14, 20, Kemal Ataturk Avenue, Banani, Dhaka-1213