Complaint Cell

At LBF PLC we see our customer as our partners and offer superior customer service to gain the highest satisfaction which is one of the fundamental features of our vision. Our constant effort is to make you happy with our services and support. Customer feed backs are constructively taken to improve customer experience and complaints are seriously taken and acted upon to prevent any further negative consequences. we are aware and we can resolve the issue. Any issue brought to our attention is treated in a confidential manner.
Please follow the following steps to resolve your concern:
Step-1: Contact with the concerned official of your Branch or our Customer Service Centers
Kindly direct your issue to the relevant branch official who handles your case, specifying how you would prefer the problem to be resolved.
Our Branches
To find out the address and contact details of your branch, please click here.
Step-2: Contact Branch Customer Service & Complaints Management Desk (BCS&CMD)
If your issue remains unresolved at the desk level, you have the option to file a formal complaint with the Branch Manager, who oversees the Branch Level Customer Service & Complaints Management Desk (BCS&CMD)

Please collect a Complaint Lodgment Form from the Branch Manager, write down your complaints in details and submit it to him. Alternatively, you may call, fax, e-mail or send your own complaint letter to the Branch Manager by post or hand delivery. Click here to download the Complaint Lodgment Form.

Please note that you can lodge your complaint to the Branch Manager of any branch on any kind of product or service offered by our Company regardless of the branch/division at which you opened an account or the branch/division at which you conducted a financial activity or transaction.
Step-3: Contact Customer Service & Complaints Management Cells (CS&CMC)
If your issue remains unresolved or you are still dissatisfied, you have the option to escalate your complaint to any of the Customer Service & Complaints Management Cells (CS&CMC):

Dial our 24-hours customer service at 16325 (locally) or +8809611 016325 (from overseas). Or E-mail us at complaintcell@lankabangla.com
Disclaimer: "Please do not write full Card Number (PAN) in mail, files/forms, document etc., instead please use masked. PAN masking format: except first 6 & last 4, other digits will be masked, Ex- (123456******1234)"
Or
Fax to us at +88 02 58810998
Or
Send your complaint letter to the address of any one of the following members of the Customer Service & Complaints Management Cell (CS&CMC):
- Shazzad Mohammed Chowdhury
  
  Branch Manager, Banani Branch
  Assigned Branches: Banani, Gulshan
  
  LankaBangla Finance PLC
  
  Assurance Nazir Tower, (Level-3), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213.
- Md. Jobaer Khan
  
  Branch Manager-Agrabad Branch
  Assigned Branches: Agrabad, CDA Avenue
  
  LankaBangla Finance PLC
  
  Agrabad Branch, Hal's Aster Anwer (14th Floor), 1728 Sheikh Mujib Road, Agrabad, Chattogram-4100.
- Md. Humayun Kabir
  
  Cluster Head
  Assigned Branches: Dhanmondi, Narsingdi, Habiganj, Sylhet
  
  LankaBangla Finance PLC
  
  Assurance Nazir Tower, (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213.
- Khondoker Mostak Hosaien
  
  Head of Medium Business and East Cluster
  Assigned Branches: Motijheel, Bangshal, Keraniganj, Narayangonj
  
  LankaBangla Finance PLC
  
  Assurance Nazir Tower, (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213.
- Kajal Das
  
  Cluster Head
  Assigned Branches: Mirpur, Uttara, Savar, Board Bazar, Mymensingh
  
  LankaBangla Finance PLC
  
  Assurance Nazir Tower, (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213.
- Md Mizanur Rahman
  
  Cluster Head
  Assigned Branches: Bogura, Rajshahi, Dinajpur
  
  LankaBangla Finance PLC
  
  Bogura Branch, H M Tower 2nd Floor, Rangpur Road, Borogola, Dattabari, Bogura Sadar; Bogura-5800.
- Mohammad Shahadut Hossain
  
  Cluster Head
  Assigned Branches: Jashore, Kushtia, Khulna, Faridpur, Barishal
  
  Address: Jashore Branch, Universal Mintu Heights (Level 3), 1490, R. N. Road, Jashore-7400
  
  LankaBangla Finance PLC
  
  Assurance Nazir Tower, (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213
- Mahabubur Rahman
  
  Cluster Head
  Assigned Branches: Cumilla, Chowmuhani
  
  LankaBangla Finance PLC
  
  Agrabad Branch, Hal's Aster Anwer (14th Floor), 1728 Sheikh Mujib Road, Agrabad, Chattogram-4100.
Step-4: Contact Central Customer Service & Complaints Management Cells (CCS&CMC)
If your complaint is still unresolved or you are still not satisfied, then you may submit your complaint to the Central Customer Service & Complaints Management Cell (CCS&CMC) in any of the following modes:

Dial our 24-hours customer service at 16325 (locally) or +8809611 016325 (from overseas).
Or
E-mail us at complaintcell@lankabangla.com
Or
Fax to us at +88 02 58810998
Or
Send your complaint letter to the address of any one of the following members of the Central Customer Service & Complaints Management Cell (CCS&CMC):
FOR CUSTOMER SERVICE: Deputy Focal Point:
- Md. Nurul Islam
  
  Vice President
  Head of Small Business
  
  LankaBangla Finance PLC
  
  Assurance Nazir Tower, (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213.
Focal Point:
- Md. Kamruzzaman Khan
  
  Senior Executive Vice President
  Head of CMSME & Retail Financial Services
  
  LankaBangla Finance PLC.
  
  Assurance Nazir Tower, (Level-9), 65/B Kemal Ataturk Avenue, Banani, Dhaka-1213.
For Complaint Issues:
- Mohd. Shafiqul Islam FCMA
  
  Head of Internal Control & Compliance
  
  LankaBangla Finance PLC.
  
  Head Office
  
  Safura Tower, L-14, 20, Kemal Ataturk Avenue, Banani, Dhaka-1213.
- Md. Khairul Basher
  
  Executive Vice President, CCO and CRO (CC)
  
  LankaBangla Finance PLC.
  
  Head Office
  
  Safura Tower, L-13, 20, Kemal Ataturk Avenue, Banani, Dhaka-1213.